Nautilus FAQs
- What are my payment options?
- Can I finance my purchase?
- Where can I find a manual for my Nautilus product?
- How can I check on the status of my order?
- How easy is it to assemble a Nautilus product? Is there a service that can do it for me?
- Does Nautilus have a money back guarantee?
- Where can I use Nautilus consumer products?
What are my payment options?
When you order online you may pay with: credit card (Visa, American Express, Discover Card, MasterCard), Financing, or PayPal™.
Can I finance my purchase?
Yes, we do offer financing options. You may apply during checkout or give us a call at (800) 556-2896.
Where can I find a manual for my Nautilus product?
Assembly and owner's manuals for all machines can be found here.
How can I check on the status of my order?
Please use the order status page.
When your order ships you will receive an email with tracking information from our carrier.
If your tracking information shows your items as delivered, but your shipment hasn’t arrived, please contact us immediately at 800-605-3369. Our hours of operation are Monday through Friday, 6 a.m - 5 p.m. PT.
How easy is it to assemble a Nautilus fitness product? Is there a service that can do it for me?
Most people are able to assemble their product with the assistance of the detailed assembly manual. Typically we recommend having an extra person to help with the assembly. We do offer an increasingly popular In-Home Assembly Service for most products that you can add to your order during checkout. Please see the In-Home Assembly link on the product page to check on pricing and availability in your area.
Does Nautilus have a money back guarantee?
Yes we do. Read out our return policy for more information.
Where can I use Nautilus consumer products?
All BowFlex Inc. branded consumer products including BowFlex, Nautilus, Schwinn and Modern Movement brands are designed and intended to provide home users with a dependable and affordable workout experience. With proper maintenance, our products will provide home users with years of quality use. BowFlex Inc. branded consumer products are not intended to be used in any commercial or institutional setting or application. These include but are not limited to:
- Commercial Gyms
- Churches
- Police/Fire Departments
- Government Agencies – Federal/State/Local
- Apartment/Retirement/Condominium Communities
- Cruise Ships/Hotels
- Medical Facilities
- K- 12 Schools
- Community Colleges
- Universities
Using any BowFlex Inc. branded consumer product in a commercial or institutional setting will void the products warranty, and may open the owner of the property to unnecessary risks. If you have questions regarding whether or not your intended use falls under the category of commercial or institutional use, please contact us.