Consumer Relations Information

If the information below does not address your concern, please contact us.

Retail and Commercial Partners
If you are a Retail or Commercial partner, helpful information can be found at Nautilus Customer Care.

What is your return policy?

Our return policy applies to products purchased direct from Nautilus, Inc. and includes Bowflex, Schwinn Fitness, StairMaster and Nautilus products. If you purchased a Nautilus, Inc. fitness product from a retail store, please refer to the store return policy.

What is product registration?

Product registration is a means by which Nautilus accounts and identifies the owners of specific products.   Product registration merely alerts Nautilus of owner and physical location of products at any specific time.  The information gathered at the time of registration can be useful for certain limited purposes such as a safety notification and it helps identify if the consumer purchased a product by any other means or channel other than directly from Nautilus or from an authorized seller of Nautilus equipment.

What does product registration do for me?

It allows Nautilus to be able to contact the customer in the unlikely event that a safety notification is required or if Nautilus is required by some third party or governmental entity to disclose any owners of our products.

Does product registration automatically make my purchase eligible for warranty?

No.  Purchasers who bought a product from any other means than Nautilus (Direct) must provide acceptable proof of purchase documentation to be eligible for warranty support.   Purchases made “Direct” from Nautilus do not need to provide proof of purchase to be eligible for warranty support as that information is already entered into our system. Our warranties are otherwise extended only to customers who originally purchased our products through authorized channels and dealers. That can exclude individuals who purchased the equipment through non-authorized channels such as internet re-sellers or other “grey market” means such as e-Bay. Purchases through these non-authorized channels are not eligible for a Nautilus manufacturer’s warranty.

What is “proof of purchase?”

The proof of purchase is a document which is required as evidence of where the product was purchased.  Proof of purchase is required in order to obtain warranty support as it will indicate that the product was purchased through an authorized channel or dealer.  Product registration alone is not proof of purchase through an authorized sales channel and will not in and of itself be sufficient to extend application of the Nautilus manufacturer warranty to the product.