Customer Service

Our customer service team is ready to answer your questions.

Contact Us

For questions regarding order cancellations, returns and product troubleshooting, please give us a call at (800) 605-3369 (See Customer Care hours below).
For all other inquiries, please choose from the following options.

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Call

customer care

(800) 605-3369

Monday-Friday: 6 a.m.–5 p.m. PST
Saturday: 7 a.m.–12 p.m. PST
Sunday: Closed

sales

(800) 924-7451

Sunday-Friday: 6 a.m.–8 p.m. PST
Saturday: 6 a.m.–7 p.m. PST

Order Status

Enter your order number here:

Where's my order number?
Your order number can be found in your confirmation email which has the subject line: "Thank you for your order!"
Customer Service One Voice

One-Voice Excellence

Our Customer Care Mission

Flexible & Convenient Access

Get your order status, assembly help or click-to-chat with us, all from our website.

One Call Resolution

To quickly get you back on your fitness journey.

Quick Response Time

We answer 80% of our inbound calls within 20 seconds!